Customer Service: 顾客服务
I. Implementation of the 8 Golden Rules of Service to improve customer service
II. Being strict to act as a model to the staff
III. Good welcoming when the customer enter the store
IV. More information of products and promotion to the customers
Manpower Management: 人力管理
I. Frequently check whether the performance of staff conform to company’s standard and policy
II. Arrange new staff to familiar with the new environment and help the T & D department to conduct on-the-job training
III. Arrange the jobs according to the quantity of staff so as to ensure the usual operation of the store and the human resources are fully utilized
IV. Checking grooming rules of the staff regularly
Store Operation: 店铺营运
I. Check the department which yourself responsible for and ensure the display can comply with company’s regulations
II. Implementation of the 8 Golden Rules of item display.
III. Arrange the staff to clean the areas they are responsible for and refill the shelves
IV. Adopt effective measures to control shrinkage strictly
V. Change the prices of products in tine according to promotion package
I. 1~2 yrs working experience or fresh graduate, retailing preferred
II. Good ability in communication ,leadership and execution
III. Under pressure
IV. Strong sense of customer service
屈臣氏一直全心全意在保健及美妆产品零售业耕耘，为顾客提供个人化的咨询及建议，配以傲视同侪的多元化产品种类，令顾客每天都能LOOK GOOD, FEEL GREAT。屈臣氏在国内保健与美妆行业中拥有超过28年经验，为消费者与行业带来更多优质、专业及贴心的服务。
Watsons is Asia’s leading health and beauty retailer, currently operating over 6,300 stores and more than 1,500 pharmacies in 11 Asian and European markets, including Mainland China, Hong Kong, Taiwan, Macau, Singapore, Thailand, Malaysia, the Philippines, Indonesia, Turkey and Ukraine. With years of experience and accomplishments, Watsons has long been outshining in the industry.
Watsons operates more than 3,300 stores in over 456 cities in Mainland China, with over 64 million members, making Watsons a well-known health & beauty retailer in China. Watsons has built its success and reputation on quality and innovation, offering enjoyable and ‘discovery’ shopping environment and great value-for-money to its customers, winning the trust of the consumers.
As a dedicated brand in the health and beauty industry, Watsons provides customers with personalized advice and counseling on top of its wide product range, making customers LOOK GOOD, FEEL GREAT every day. Watsons is a well-received pharmacy/drugstore brand in Asia, and in Europe, it is also a widely recognized health and beauty retailer in Ukraine. With more than 28 years of experience in health and beauty industry in China, Watsons is committed to providing customers and the industry with more superior, professional and quality service.
Watsons is the flagship health and beauty brand of A.S. Watson Group. Please visit www.aswatson.com for more in-depth information about A.S. Watson Group and its brands.
About A.S. Watson Group
Established in Hong Kong in 1841, A.S. Watson Group is has now become a world-renowned international health and beauty retailer in Asia and Europe with over 14,000 stores in 24 markets. Each year, over 4 billion customers and members shop with our 13 retail brands, both in stores and online.
For the fiscal year 2016, A.S. Watson Group recorded revenue of HK$151.5billion. We have over 130,000 employees worldwide.
A.S. Watson Group is also a member of the world-renowned multinational conglomerate CK Hutchison has five core businesses - ports and related services, retail, infrastructure, energy and telecommunications with operations in over 50 countries.
Please visit www.aswatson.com for more in-depth information about A.S. Watson Group and its brands. You may also stay in touch with us via our digital presence (eCommerce, social media, mobile app & more); more details are at http://www.aswatson.com/our-customers/digitalasw/